| Company Name |
SupportWizard |
| Address |
7287 Coronado Drive San Jose CA 95129 USA |
| Contact |
Bridget Conrad |
| Contact Email |
bridget@supportwizard.com |
| Author |
Bridget Conrad |
| General Phone |
650 383 8270 |
| Release Date |
05 05 2003 |
| Type |
shareware |
| OS Support |
Win 3.1x, Win95, Win98, WinME, WinNT 3.x, WinNT 4.x, WinXP, Windows2000, Windows CE, Unix, Linux, AS/400, OS/2, OS/2 Warp, OS/2 Warp 4, MAC 68k, Mac PPC |
|
FAQ and issue tracking software. Winner of the User's Choice Gold Award for Multi-channel E-service (http ://www.userschoiceawards.com/results-2002_ICCM.html).
With 4 years of production use, customers report that SupportWizard improves service team efficiency by 20-25% raises customer satisfaction by 50%, improves customer retention by 80% and increases sales (http://www.supportwizard.com/customershow.htm).
The dynamic FAQ is free and SupportWizard also provides Helpdesk/Call tracking, Asset tracking, Sales Automation, Escalation, Workflow, and Email management within a 100% web interface. It can be purchased or hosted on our servers. A fully customized implementation and training takes just 3-4 days and the software comes with an unconditional money back satisfaction guarantee.
|
